Refunds, Returns and Cancellations

Product Returns

• Transmissions may be returned within 30 days of delivery.
• Returned items must be unused, uninstalled, and in the original packaging.
• No restocking or shipping fees apply if the product arrives damaged or defective.
• Please contact our support team before sending any item back at 1-302-966-3141 or email us at returns@transmission-locator.com. A restocking fee of 25% will apply to non-defective returns.
• Customers are responsible for round trip shipping unless the product was delivered damaged or defective.

Core Returns

• Core returns are eligible for a full refund of the core deposit when the core is:
  • The same part number or exact match
  • Complete (no missing major components)
  • Free of cracks or holes in the transmission housing
  • Returned within 30 days of delivery (if the core was paid for)
• We will issue a prepaid return label once the core return is requested.
• Cores that are incomplete or returned outside the return window may receive a partial or no refund.

Refund Policy

• Refunds will be issued to the original payment method within 7–10 business days after the returned item has been received and inspected.
• A refund will be made in accordance with the terms and conditions agreed to at the time of purchase.
• Any applicable restocking fees or shipping charges will be deducted from the refund total.

• Core refunds are typically issued within 5–7 business days after the returned core is received, inspected, and verified to meet refund criteria.
• If the core does not meet eligibility requirements, a partial refund may be issued, or the core may be returned to you at your request.

Order Cancellation Policy

• To request a cancellation, contact us immediately by calling our support line at 1-302-966-3141 or email us at: returns@transmission-locator.com
• If the item has already shipped, you must follow our standard return process upon receipt.
• Custom or special-order products may not be eligible for cancellation once processing has begun.
• A cancellation fee of 10% will apply to all orders if cancelled prior to shipping.