Frequently Asked Questions

Once your payment clears, we normally ship the unit within 2–3 business days. Delivery time depends on the carrier and weather, but most customers see their shipment within about a week or two.

Your transmission is packed in a rugged POD crate that protects it in transit and doubles as the container for the core return. We email the carrier name, tracking number, and shipping confirmation as soon as it leaves our warehouse.

Yes. We cross-reference OEM interchange data so the part you order is the correct match for your vehicle—even when that same transmission fits multiple years, makes, or models.

Enter your year, make, model, and options in our catalog; it only shows parts verified by OEM interchange to bolt straight in. Still unsure? Call us and we’ll confirm the fit before you buy.

Every unit ships complete with a fully remanufactured torque converter. On many applications, we also include a new radiator or cooler when that’s required for a reliable install.

Absolutely. The converter is part of every package—no extra line-item charges.

We offer flat-rate freight to commercial addresses that can be unloaded with a forklift. Residential delivery or lift-gate service adds $99, and remote areas or certain states may incur a small surcharge. Inspect the crate for damage before signing; reporting issues later makes the receiver responsible for freight claims.

We take all major credit cards, Chase QuickPay and Affirm. Your order ships once the payment clears

Our sales and support team reviews your details, contacts you if anything is missing, and forwards your tracking information when the unit ships.

Use the “Contact Us” form on our website for the fastest reply—most messages are answered within an hour during business hours. You can also call to speak (302) 966-3141 with a specialist.